Current maintenance & outage updates
Click to view Current maintenance & outage updates
|Status||Service||Description||Territory||Last Known Issue||Details|
|Voip||One way audio affecting Exetel Mobile Broadband users||NSW||2013-10-01||View|
|ADSL&Telephone||No Known Issues||NSW||2013-12-04||View|
|ADSL||No Known Issues||VIC||2013-12-03||View|
|Mobile||No Known Issues||NSW||2013-09-30||View|
|Corporate Data||No Known Issues||NSW||2013-12-06||View|
|Fibre||No Known Issues||NSW||05-12-2013||View|
|Hosting||No Known Issues||WA||16th May 2006||View|
|Email2Fax||No Known issues.||NSW||2013-11-11||View|
To check that there isn't some sort of contention on any link in the Exetel network that might be temporarily affecting your speeds, you can check all of the usage graphs for every Exetel link in your Exetel User Facilities here: https://www.exetel.com.au/members/a_network.php.
Over 95% of the support calls received by Exetel's help desk personnel turn out to be something, usually very simple, wrong with the user's equipment, settings or software. If, when you check the various status reports on this page there is nothing obviously wrong with either the parts of the network that Exetel controls or there are no notices from Telstra on outages/problems on their parts of the network it would be quite beneficial for a user to use the check lists below to determine whether they can resolve whatever difficulty they are experiencing themselves.
Please click on the self diagnostic check lists below to see if you can resolve a problem you are experiencing: