Click to view Current maintenance & outage updates

Current Services Status

 No Known Issues

 Intermittent Known Issues

 Mass Disruption

Status	Service	Description	Territory	Last Known Issue	Details
	ADSL	No known Issues	NSW	2013-05-17	View
	ADSL	No known Issues	WA	18/05/2013	View
	Fibre	No Known issues	NSW	2013-05-02	View
	Voip	No Known issues	NSW	2013-04-08	View
	Hosting	No Known Issues	WA	16th May 2006	View
	Email2Fax	No Known Issues	NSW	24th Apr 2006	View
	Email	No Known Issues	NSW	3rd June 2008	View

Current Bandwidth Usage

To check that there isn't some sort of contention on any link in the Exetel network that might be temporarily affecting your speeds, you can check all of the usage graphs for every Exetel link in your Exetel User Facilities here: https://www.exetel.com.au/members/a_network.php.

Possible Problems Within Your Control

Over 95% of the support calls received by Exetel's help desk personnel turn out to be something, usually very simple, wrong with the user's equipment, settings or software. If, when you check the various status reports on this page there is nothing obviously wrong with either the parts of the network that Exetel controls or there are no notices from Telstra on outages/problems on their parts of the network it would be quite beneficial for a user to use the check lists below to determine whether they can resolve whatever difficulty they are experiencing themselves.

Please click on the self diagnostic check lists below to see if you can resolve a problem you are experiencing:

• Drop Out Problems
• Slow Download Problems
• Slow Browsing Problems
• Modem Setup Problems
• Removing Speed Slowers