The Very Best Internet Support Services
The Fastest And Most Complete Customer Support For Australian Customers
Exetel's constant aim is to provide the fastest fault resolution service in Australia by resolving 100% of all support calls that do not require carrier intervention within 30 minutes of the customer picking up the phone to call us. We achieve this by ensuring that the person answering the telephone is both well trained and degree qualified in engineering for support and provisioning calls and degree qualified in accounting for billing and payment telephone calls. You can check on the qualifications of the people answering your telephone call (or email) by clicking on the links "Put A Name To A Face" below. You can also see how long they have been with Exetel on those links.
You can check below for the current ‘queue' times for support, sales and provisioning questions and you can look back at the ‘history of call response times in each category by going here:
https://forum.exetel.com.au/viewtopic.php?f=4&t=27043
Got A Quick Question?
The answers to many common questions can be found here: http://exewiki.exetel.com.au/index.php?title=Main_Page
Current Call Wait Times
| Queue: | Residential | Small Business | Residential & Small Business | Business | |||
|---|---|---|---|---|---|---|---|
| Sales | Sales | Support | Provisioning | Sales | Support | Provisioning | |
| Call Waiting Times: | No Wait | No Wait |
|
No Wait | No Wait | No Wait | No Wait |
| Last Update Time: | 2013-06-18 16:31:05 | ||||||
Put A Name To A Face
To put a name to an Exetel Person's Face with whom you are communicating please click here
Sales Contact
| Residential | Small Business | Corporate | Partner Services | |
|---|---|---|---|---|
| Phone |
|
|
|
|
| residentialsales@exetel.com.au | businesssales@exetel.com.au | corporatesales@exetel.com.au | partnersales@exetel.com.au | |
| Availability | Every day of the year (including all public holidays) 8.30 am to 11.00 pm Eastern Standard Time and Eastern Summer Time. | Monday to Friday 8.30 am to 5.30 pm Eastern Standard Time and Eastern Summer Time. | Monday to Friday 8.30 am to 5.30 pm Eastern Standard Time and Eastern Summer Time. | Monday to Friday 8.30 am to 5.30 pm Eastern Standard Time and Eastern Summer Time. |
Support Contact
| Residential | Small Business | Corporate | Partner Services | Corporate VOIP | |
|---|---|---|---|---|---|
| Phone |
|
|
|
|
|
| residentialsupport @exetel.com.au |
businesssupport @exetel.com.au |
corporatesupport @exetel.com.au |
partnersupport @exetel.com.au |
corporatevoip @exetel.com.au |
|
| Availability | Every day of the year (including all public holidays) 8.30 am to 11.00 pm Eastern Standard Time and Eastern Summer Time. | Available from Monday to Friday 8.30 am to 5.30 pm Eastern Standard Time and Eastern Summer Time. | 24 hours a day 7 days a week, every day of the year (including all public holidays). For fee paying customers – extended same day support and monitoring will be provided. For all other customers faults will be acknowledged and followed up within the next business day. | Every day of the year (including all public holidays) 8.30 am to 11.00 pm Eastern Standard Time and Eastern Summer Time. | 08.30 am - 06.30 pm |
Provisioning Contact
| Residential | Small Business | Corporate | Partner Services | |
|---|---|---|---|---|
| Phone |
|
|
|
|
| provisioning@exetel.com.au | provisioning@exetel.com.au | provisioning@exetel.com.au | provisioning@exetel.com.au | |
| Availability | Monday to Friday 8.30 am to 5.30 pm Eastern Standard Time and Eastern Summer Time. | |||
Billing Contact
| Residential | Small Business | Corporate | |
|---|---|---|---|
| billing@exetel.com.au | billing@exetel.com.au | corporatebilling@exetel.com.au | |
| Availability | Monday to Friday 8.30 am to 5.30 pm Eastern Standard Time and Eastern Summer Time. | ||
Note: All Exetel Phone Numbers are Exetel VoIP Numbers. So if you are an Exetel VoIP customer, you can call these Free of charge.
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