OUTAGES
For our customers, the best way to receive up to date notifications on any non-major planned or unplanned outages is via our Exetel mobile app. We will also notify you by SMS and/or email for unplanned outages.
Our 4G supplier, Telstra is currently experiencing a significant local outage affecting services in Miles End, Mount ISA, Parkside, QLD, 4825.
The root cause is currently under investigation. Approximately 439 services may be impacted. The estimated time of restoration is 05 Aug 2025 10:00 AEST.
We will provide regular updates as more information becomes available.
Our 4G supplier, Telstra is currently experiencing a significant local outage affecting services in Mount White, NSW, 2250.
The root cause is currently under investigation. Approximately 1265 services may be impacted. The estimated time of restoration is 05 Aug 2025 18:00 AEST.
We will provide regular updates as more information becomes available.
Our 4G supplier, Telstra is currently experiencing a significant local outage affecting services in BELMORE RIVER, BURNT BRIDGE, COOPERABUNG, CRESCENT HEAD, DONDINGALONG, GEARYS FLAT, GUM SCRUB, HAT HEAD, KINCHELA, KUNDABUNG, LIMEBURNERS CREEK, MARLO MERRICAN, MOPARRABAH, OLD STATION, SHERWOOD, SOUTH KEMPSEY, TEMAGOG, TURNERS FLAT, VERGES CREEK, WITTITRIN, YESSABAH, NSW.
The root cause is currently under investigation. Approximately 1332 services may be impacted. The estimated time of restoration is 05 Aug 2025 18:00 AEST.
We will provide regular updates as more information becomes available.
Our 5G supplier, Telstra is currently experiencing a significant local outage affecting services in ATHERTON, QLD, 4883.
The root cause is currently under investigation. Approximately 13391 services may be impacted. The estimated time of restoration is yet to be determined.
We will provide regular updates as more information becomes available.
Our 4G supplier, Telstra is currently experiencing a significant local outage affecting services in ATHERTON, CARRINGTON, EAST BARRON, KUREEN, MALANDA, MOOMIN, PEERAMON, TOLGA, UPPER BARRON, WONDECLA, WONGABEL,4882, 4883, 4885, 4887.
The root cause is currently under investigation. Approximately 13391 services may be impacted. The estimated time of restoration is yet to be determined.
We will provide regular updates as more information becomes available.
Our 4G supplier, Telstra is currently experiencing a significant local outage affecting services in WOODRIDGE, WA, 6041.
The root cause is currently under investigation. Approximately 2434 services may be impacted. The estimated time of restoration is yet to be determined.
We will provide regular updates as more information becomes available.
Our 4G supplier, Telstra is currently experiencing a significant local outage affecting services in EBOR, JEOGLA, WOLLOMOMBI, 2350, 2453.
The root cause is currently under investigation. Approximately 1542 services may be impacted. The estimated time of restoration is yet to be determined.
We will provide regular updates as more information becomes available.
Our 5G supplier, Telstra is currently experiencing a significant local outage affecting services in WOODRIDGE, WA, 6041.
This can occur due to partial infrastructure failure and/or the provision of redundancy for some services. Approximately 2434 services may be impacted. The estimated time of restoration is yet to be determined.
We will provide regular updates as more information becomes available.
Our 4G supplier, Telstra is currently experiencing a significant local outage affecting services in ABERFOYLE, BALD BLAIR, BEN LOMOND, BLACK MOUNTAIN, BOOROLONG, BROCKLEY, FALCONER, GREEN HILLS, GUYRA, LLANGOTHLIN, LYNDHURST, PUDDLEDOCK, SOUTH GUYRA, THALGARRAH, TUBBAMURRA, WANDSWORTH,2350, 2365, 2730, 2797.
The root cause is currently under investigation. Approximately 5549 services may be impacted. The estimated time of restoration will be 05 Aug 2025 18:00 AEST.
We will provide regular updates as more information becomes available.
Our supplier nbn is currently experiencing a Significant local outage in Regional NSW, due to Severe weather across the North Coast and Northern Tablelands of NSW. It is impacting the commercial power supply, resulting in disruptions on the nbn® network. These conditions are likely to delay network and service restoration activities. The recovery efforts will be coordinated by nbn with guidance from the commercial power providers. Technicians will be dispatched to sites only when it is safe to do so.
As at 16:30 AEST, 1,006 end users are currently unable to access the nbn® network.
Arakoon, Bundarra, Collombatti, Copeton, Delungra, Fishermans Reach, Grassy Head, Gum Flat, Inverell, Little Plain, Mount Russell, Oakwood, Rob Roy, Southwest Rocks, Stuarts Point, Uralla, Whitlow, Yarrahapinni and Yarravel.
Latest Update
Restoration of nbn services continues to depend on the return of commercial power supply.
An Estimated Time of Restoration (ETR) is not available at this time.
The next update will be provided at around 17:00 AEST on 06/08/2025 if there is no material change. If we become aware of a material change, we will provide an update as soon as practicable.
Our 4G supplier, Telstra is currently experiencing a significant local outage affecting services in CASTLE DOYLE, DANGARSLEIGH, DONALD CREEK, ENMORE, HILLGROVE, JEOGLA, METZ, MIHI, THALGARRAH, WOLLOMOMBI
The root cause is Parent: Site failure. Approximately 6661 services may be impacted. The estimated time of restoration is 05 Aug 2025 18:00 AEST.
We will provide regular updates as more information becomes available.
Our 4G supplier, Telstra is currently experiencing a significant local outage affecting services in ASHFORD, ATHOLWOOD, BONSHAW, CAMP CREEK, GLENLYON, LIMESTONE, MAIDENHEAD, ROCKY CREEK, SILVER SPUR, TEXAS, WALLANGRA, WATSONS CROSSING, YETMAN.
The root cause is Telstra Network (Hardware/Software/Config). Approximately 6661 services may be impacted. The estimated time of restoration is 05 Aug 2025 18:00 AEST.
We will provide regular updates as more information becomes available.
Our 4G supplier, Telstra is currently experiencing a significant local outage affecting services in ASHFORD, ATHOLWOOD, BALFOURS PEAK, BLUE NOBBY, BUKKULLA, COOLATAI, GRAMAN, LIMESTONE, WALLANGRA, WARIALDA, YALLAROI, YETMAN.
The root cause is Telstra Network (Hardware/Software/Config). Approximately 6661 services may be impacted. The estimated time of restoration is 05 Aug 2025 18:00 AEST.
We will provide regular updates as more information becomes available.
Our 4G supplier, Telstra is currently experiencing a significant local outage affecting services in BINIGUY, CROOBLE, GRAVESEND, MOREE, PALLAMALLAWA.
The root cause is Telstra Network (Hardware/Software/Config). Approximately 6661 services may be impacted. The estimated time of restoration is 05 Aug 2025 18:00 AEST.
We will provide regular updates as more information becomes available.
Our 4G supplier, Telstra is currently experiencing a significant local outage affecting services in ASHFORD, ATHOLWOOD, BONSHAW, BUKKULLA, GRAMAN, LIMESTONE, PINDAROI, ROCKY CREEK, WALLANGRA.
The root cause is Telstra Network (Hardware/Software/Config). Approximately 5808 services may be impacted. The estimated time of restoration is 05 Aug 2025 18:00 AEST.
We will provide regular updates as more information becomes available.
Our 4G supplier, Telstra is currently experiencing a significant local outage affecting services in EMMAVILLE, WELLINGROVE, YELLOW DAM
The root cause is Telstra Network (Hardware/Software/Config). Approximately 5808 services may be impacted. The estimated time of restoration is 05 Aug 2025 18:00 AEST.
We will provide regular updates as more information becomes available.
Our 4G supplier, Telstra is currently experiencing a significant local outage affecting services in BOLIVIA, CAPOOMPETA, DEEPWATER, DUNDEE, GLEN ELGIN, STANNUM, WELLINGTON VALE.
The root cause is Telstra Network (Hardware/Software/Config). Approximately 6661 services may be impacted. The estimated time of restoration is 05 Aug 2025 18:00 AEST.
We will provide regular updates as more information becomes available.
Our 4G supplier, Telstra is currently experiencing a significant local outage affecting services in ARMIDALE, BLACK MOUNTAIN, DONALD CREEK, DUMARESQ, DUVAL, PUDDLEDOCK, TILBUSTER
The root cause is Telstra Network (Hardware/Software/Config). Approximately 6661 services may be impacted. The estimated time of restoration is 05 Aug 2025 18:00 AEST.
We will provide regular updates as more information becomes available.
Our 4G supplier, Telstra is currently experiencing a significant local outage affecting services in BALD NOB, DEEPWATER, DIEHARD, DUNDEE, GIBRALTAR RANGE, GLEN ELGIN, MOOGEM, MORVEN, SHANNON VALE.
The root cause is Telstra Network (Hardware/Software/Config). Approximately 6661 services may be impacted. The estimated time of restoration is 05 Aug 2025 18:00 AEST.
We will provide regular updates as more information becomes available.
Our 4G supplier, Telstra is currently experiencing a significant local outage affecting services in ABERFOYLE, BACKWATER, BALD BLAIR, BRINERVILLE, BROCKLEY, EBOR, GREEN HILLS, HERNANI, HILLGROVE, JEOGLA, KOOKABOOKRA, LYNDHURST, OBAN, THALGARRAH, THE GULF, TUBBAMURRA, WARDS.
The root cause is Telstra Network (Hardware/Software/Config). Approximately 6661 services may be impacted. The estimated time of restoration is 05 Aug 2025 18:00 AEST.
We will provide regular updates as more information becomes available.
Our 4G supplier, Telstra is currently experiencing a significant local outage affecting services in BOLIVIA, CAPOOMPETA, FOREST LAND, SANDY FLAT, TENTERFIELD.
The root cause is Telstra Network (Hardware/Software/Config). Approximately 6661 services may be impacted. The estimated time of restoration is 05 Aug 2025 18:00 AEST.
We will provide regular updates as more information becomes available.
Our 4G supplier, Telstra is currently experiencing a significant local outage affecting services in BOOMI, BUNGUNYA, GARAH, MUNGINDI, SOUTH TALWOOD, TOOBEAH, WEEMELAH.
The root cause is Telstra Network (Hardware/Software/Config). Approximately 6661 services may be impacted. The estimated time of restoration is 05 Aug 2025 18:00 AEST.
We will provide regular updates as more information becomes available.
Our 4G supplier, Telstra is currently experiencing a significant local outage affecting services in BILLYS CREEK, BOSTOBRICK, CASCADE, DORRIGO, DORRIGO MOUNTAIN, DUNDURRABIN, FERNBROOK, MEGAN, MOONPAR, NEVER NEVER, NORTH DORRIGO, TALLOWWOOD RIDGE, TYRINGHAM, WILD.
The root cause is Telstra Network (Hardware/Software/Config). Approximately 6661 services may be impacted. The estimated time of restoration is 05 Aug 2025 18:00 AEST.
We will provide regular updates as more information becomes available.
Our 4G supplier, Telstra is currently experiencing a significant local outage affecting services in BALFOURS PEAK, COOLATAI, CROOBLE, DELUNGRA, GINEROI, GRAGIN, GRAVESEND, MYALL CREEK, PALLAMALLAWA, WARIALDA, WARIALDA RAIL.
The root cause is Telstra Network (Hardware/Software/Config). Approximately 6661 services may be impacted. The estimated time of restoration is 05 Aug 2025 18:00 AEST.
We will provide regular updates as more information becomes available.
Our 4G supplier, Telstra is currently experiencing a significant local outage affecting services in BAGNOO, BAGO, BEECHWOOD, BELLANGRY, BLACK CREEK, BOBS CREEK, BONNY HILLS, BROMBIN, BYABARRA, CAIRNCROSS, CAMDEN HEAD, CROSSLANDS, DEAUVILLE, DIAMOND HEAD, DUNBOGAN, FRAZERS CREEK, GRANTS BEACH, HARTYS PLAINS, HERONS CREEK, HOLLISDALE, HUNTINGDON, HYNDMANS CREEK, JOLLY NOSE, KENDALL, KEW, KING CREEK, LAKE INNES, LAKEWOOD, LAURIETON, LOGANS CROSSING, LOWER PAPPINBARRA, MORTONS CREEK, NORTH BROTHER, NORTH HAVEN, PEMBROOKE, PIPECLAY, REDBANK, ROSEWOOD, SANCROX, WAUCHOPE, WEST HAVEN, YIPPIN CREEK, NSW
The root cause is currently under investigation. Approximately 5750 services may be impacted. The estimated time of restoration will be 05 Aug 2025 18:00 AEST.
We will provide regular updates as more information becomes available.
Our 4G supplier, Telstra is currently experiencing a significant local outage affecting services in SEVEN OAKS, NSW
The root cause is currently under investigation. Approximately 1055 services may be impacted. The estimated time of restoration will be 05 Aug 2025 18:00 AEST.
We will provide regular updates as more information becomes available.
Our 5G supplier, Telstra is currently experiencing a significant local outage affecting services in SEVEN OAKS, NSW
The root cause is currently under investigation. Approximately 1055 services may be impacted. The estimated time of restoration will be 05 Aug 2025 18:00 AEST.
We will provide regular updates as more information becomes available.
For further information on how we report major outages and significant local outages, please refer to our Outage Communications Procedure.
Wholesalers/Retail providers
For information on outages affecting the nbn®, Opticomm, or our mobile customers, please visit the links below:
Download the app to troubleshoot
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