OUTAGES

For our customers, the best way to receive up to date notifications on any non-major planned or unplanned outages is via our Exetel mobile app. We will also notify you by SMS and/or email for unplanned outages.

Our 4G supplier, Telstra is currently experiencing a significant local outage affecting services in ABBOTSHAM, DON, FORTH, GAWLER, LEITH, LILLICO, TURNERS BEACH, ULVERSTONE, WEST ULVERSTONE in TAS, 7310, 7315.

The root cause is site failure.

Approximately 1471 services may be impacted. An estimated restoration time is 07 Oct 2025 10:00 AEDT.

We will provide regular updates as more information becomes available.

The next update will be provided on 06 Oct 2025 08:36 AEDT.

Our mobile data and voice supplier, Optus, is currently experiencing a significant local outage affecting services in Cleveland - Stradbroke, QLD.

This outage is impacting more than 250+ services in the affected area. The root cause is Unplanned Equipment failure.

An estimated restoration time is not yet available. We will provide further updates as more information becomes available.

The next update will be provided on 05/10/2025 12:20:05 AEDT.

Our mobile data and voice supplier, Optus, is currently experiencing a significant local outage affecting services in Eyre Peninsula and South West, SA.

This outage is impacting more than 250+ services in the affected area. The root cause is Unplanned Equipment failure.

An estimated restoration time is not yet available. We will provide further updates as more information becomes available.

The next update will be provided on 04/10/2025 19:00:31 AEST.

Our 4G supplier, Telstra is currently experiencing a significant local outage affecting services in BLUE ROCKS, CAPE BARREN ISLAND, EMITA, LACKRANA, LOCCOTA, MEMANA, RANGA, STRZELECKI, WHITEMARK in TAS, 7255, 7257.

The root cause is site failure.

Approximately 250 services may be impacted. An estimated restoration time is 04 Oct 2025 10:00 AEST.

We will provide regular updates as more information becomes available.

The next update will be provided on 04 Oct 2025 00:45 AEST.

Our 4G supplier, Telstra is currently experiencing a significant local outage affecting services in BARRABA, COBBADAH, LONGARM, RED HILL in NSW, 2347, 2720, 2824.

The root cause is site failure.

Approximately 609 services may be impacted. An estimated restoration time is not yet available.

We will provide regular updates as more information becomes available.

The next update will be provided on 03 Oct 2025 22:25 AEST.

Our 4G supplier, Telstra is currently experiencing a significant local outage affecting services in PORTLAND in VIC, 3305.

The root cause is site failure.

Approximately 3145 services may be impacted. An estimated time of restoration is 03 Oct 2025 10:00 AEST.

We will provide regular updates as more information becomes available.

The next update will be provided on 02 Oct 2025 23:52 AEST.

Our mobile data and voice supplier, Optus, is currently experiencing a significant local outage affecting services in Hobart - North East, TAS.

This outage is impacting more than 1000+ services in the affected area. The root cause is currently under investigation.

An estimated restoration time is not yet available. We will provide further updates as more information becomes available.

The next update will be provided on 01 Oct 2025, 21:30 AEST.

Our mobile data and mobile voice supplier, Optus, is currently experiencing a significant outage affecting services in Bowen Basin - North, Outback - South, QLD.

This outage has affected approximately 250+ services in the impacted area.
The root cause is currently under investigation.

An estimated restoration time is 30/09/2025 01:36:06 AEST.

We will provide further updates as more information becomes available.
The next update will be provided on 30/09/2025 02:00:05 AEST.

Our 4G supplier, Telstra is currently experiencing a significant local outage affecting services in BURONGA, GOL GOL, IRYMPLE, MILDURA, NICHOLS POINT, NSW, VIC 2738, 2739, 3498, 3500, 3501.

The root cause is Site Failure.

Approximately 2627 services may be impacted. An estimated time of restoration is 24 Sep 2025 18:00 AEST.

We will provide regular updates as more information becomes available.

Our 4G supplier, Telstra is currently experiencing a significant local outage affecting services in BURONGA, GOL GOL, IRYMPLE, MILDURA, NICHOLS POINT, NSW ,VIC 2738, 2739, 3498, 3500, 3501.

The root cause is Site Failure.

Approximately 3499 services may be impacted. An estimated time of restoration is 22 Sep 2025 18:00 AEST.

We will provide regular updates as more information becomes available.

Our 4G supplier, Telstra is currently experiencing a significant local outage affecting services in BURONGA, GOL GOL, IRYMPLE, MILDURA, NICHOLS POINT, NSW ,VIC 2738, 2739, 3498, 3500, 3501.

The root cause is Site Failure.

Approximately 3699 services may be impacted. An estimated time of restoration is 17 Sep 2025 18:00 AEST.

We will provide regular updates as more information becomes available.

Our 4G supplier, Telstra is currently experiencing a significant local outage affecting services in CHITON, GOOLWA, HAYBOROUGH, MIDDLETON, PORT ELLIOT in SA, 5211, 5212, 5213, 5214.

The root cause is Site Failure.

Approximately 1776 services may be impacted. An estimated time of restoration is 16 Sep 2025 18:30 AEST.

We will provide regular updates as more information becomes available.

For further information on how we report major outages and significant local outages, please refer to our Outage Communications Procedure.

Wholesalers/Retail providers

For information on outages affecting the nbn®, Opticomm, or our mobile customers, please visit the links below:

Download the app to troubleshoot

Speed issues? Video buffering? Devices dropping off network? Download our Exetel app and diagnose the problem yourself with the Exray tool. It will not only identify the problem, but it will also offer up some potential fixes. Plus, you can track your active orders and make all your payments in the app as well. Nifty, huh?